Warranty Activation
Activating the 12-Year Warranty
Quiavolo Group SL undertakes to replace the car seat within the next 12 years (from the date of acceptance of this warranty) if it is rendered unusable in an accident. To qualify for this replacement, certain requirements must be met, which are detailed in the terms and conditions section of this page (Special Warranty for Accidents section).
To request activation, please fill out the following form and you will receive an email confirming your acceptance shortly.
Important: Activation can only be completed up to 30 days after the purchase of the chair . After this period, it will not be possible to activate it.
How do I request a chair change?
To request a change of chair you will have to fill out the form “Report a claim"where you will be asked for your name, a brief description of the seat breakage, serial number, the accident report (mandatory) and the address where you would like to receive the new seat.
After completing the form, you will receive instructions on how to send the chair to us (always postage paid) at the following address:
Quiavolo Group SL
Souls Street, 1
12600, La Vall d'Uixó
Spain
When Quiavolo Group receives the damaged chair, a new one will be sent to the address indicated on the "Report of a Loss" form. The replaced chair will be sent to a fire station as training material.
After completing the form, you will receive instructions on how to send the chair to us (always postage paid) at the following address:
Quiavolo Group SL
Souls Street, 1
12600, La Vall d'Uixó
Spain
When Quiavolo Group receives the damaged chair, a new one will be sent to the address indicated on the "Report of a Loss" form. The replaced chair will be sent to a fire station as training material.