Privacy Policy
QUIAVOLO Privacy Statement
The website "quiavolo.com" processes personal data. We respect your privacy and aim to handle your personal data carefully and securely within the limits established by law. In this Privacy Statement, we explain who we are, the purposes for which we process your personal data, how you can exercise your privacy rights, and other information that may be of interest to you.
We have made every effort to ensure that all information is clear and legible, but if you have any questions about our use of your personal data after reading this Privacy Statement, you can of course contact us. This Privacy Statement also tells you how you can do so.
In it, we explain our use of cookies and similar technologies.
Finally, we would like to emphasize that the features of our services change, and therefore, our Privacy Statement also changes. We encourage you to review it regularly to see if any changes have been made and thus always know where you stand. At the end of this Privacy Statement, you can review the date it was last modified. If any significant changes are made, we will inform you by email or post them on our homepage.
About us
The owner of the “QUIAVOLO” project is the company Quiavolo Group SL (NIF.: B72490873) with registered office at Carrer les ànimes, 1 de la Vall d'Uixó (Castellón), Spain.
What personal data do we collect from you?
Quiavolo collects several categories of personal data:
Personal and contact information (e.g., name, shipping and billing address, email address, phone number)
Company details (e.g. postal address, tax identification number and Chamber of Commerce number)
Account details (e.g. username and password)
Purchase data (e.g., purchase date and product type)
Device information (e.g., IP address, browser language and settings, time zone, screen resolution, and operating system)
Interaction data, including images (for example, your contact with our customer service or written correspondence, and for example, images you have uploaded to help us with service requests)
When you make a purchase, we will also ask you to provide your payment information. This personal data is collected and processed directly by one of our payment providers. These third-party companies are responsible for processing payment information within the limits established by law.
We receive the categories of personal data described above directly from you.
Personal data provided directly by you and about you
For example:
Personal data you provide when creating an account or registering a product and other information you enter or provide when using our website
Personal data you provide when purchasing a product
Personal data that you provide as a result of browsing our website
Personal data you provide when completing our paper form at an event
Personal data you provide, among other things, as part of service requests, correspondence, suggestions you submit, support requests (Questions and Answers), dispute resolution, and similar matters.
Personal data of other people that you provide directly
You may share other people's personal data with us. For example, other people's addresses or contact information when you provide us with alternate shipping addresses during the order processing process. We emphasize that it is your responsibility to verify whether those people consent to the disclosure of their personal data to "quiavolo.com."
Personal data we receive from third parties
We may receive additional personal data, for example, through social media platforms or third-party services, to the extent permitted by law. Limitations imposed by law may require, for example, your prior consent.
When you communicate or interact with us through social media (for example, when you post a message, upload media, or click the "Like" button), we (or third-party companies acting on our behalf) may collect personal data about you (information contained in your public profile, such as username, profile picture, gender, age range, country, etc.). We do not store this information. We use it to enhance our presence on these platforms and identify the interests and preferences of our (future) customers.
For what purposes does “quiavolo.com” process your personal data?
“quiavolo.com” collects and processes your personal data to fulfill the purchase contract stipulated with you, for administration, service, communication and marketing purposes (whether personalized or not), to investigate fraud, for quality control and management, and to comply with all legal obligations.
Here you will find more information about the various purposes we described in the previous section.
Performance of a contract. To prepare, carry out, execute, and (possibly) terminate a purchase contract as agreed between you and "quiavolo.com."
Administration. To manage and oversee the administration of “quiavolo.com” in a broad sense.
Service, communication, marketing, and personalization purposes. To provide customer service, make (personalized) offers, and provide and share information about the activities of "quiavolo.com."
Quality and management purposes. To monitor and improve the quality of services, products, processes, and systems, to report to the board of directors, and to conduct internal reviews.
Legislation and regulations. To identify and combat fraud, conduct audits, ensure company security, and comply with laws and regulations.
What legal basis does “quiavolo.com” use to process personal data?
The processing of personal data is only legal if it is based on legal principles. “quiavolo.com” uses three of these legal principles. Our processing activities are carried out for the purpose of fulfilling a contract, for a legitimate interest of “quiavolo.com,” or with your consent.
Performance of a contract. We use your personal data to take necessary steps before entering into a contract and to perform the contract we have entered into.
Legitimate interest. We also use your personal data for the legitimate interests of “quiavolo.com.” In the following section, you can find more information about these legitimate interests of “quiavolo.com.”
Consent. With your consent, we may use your personal data for certain marketing purposes and to help us conduct our market research. You can always withdraw your consent. How to do so is explained in the section "Can you withdraw your consent later?"
What legitimate interest does “quiavolo.com” have in processing your personal data?
For "quiavolo.com," it is necessary to process your personal data to create and maintain a long-term relationship with its customers, to monitor and improve our products, services, and processes, and to protect its legitimate corporate interests. For example, to inform our customers about new products, services, and activities, to ask our customers for feedback on our products, to prevent security issues and misuse of our applications, or to protect the interests of "quiavolo.com" in (potential) legal proceedings.
Whenever possible, we will use and implement a so-called "unsubscribe" program in our communications. This way, you can easily inform us if you no longer wish to receive messages from "quiavolo.com." Of course, you can always contact us directly through our website: "quiavolo.com."
To whom does “quiavolo.com” provide your personal data?
“quiavolo.com” may provide your personal data to third-party companies in accordance with this Privacy Statement and to the extent permitted by law. “quiavolo.com” will not provide your personal data to third-party companies for their own marketing purposes without your explicit permission.
These are the categories of recipients of your personal data:
Business service companies. To provide our services, we use third-party companies. For example, “quiavolo.com” uses a shipping company to deliver the product you purchased or an online payment provider to manage online payments. We also use third-party companies, such as analytics companies, advertising agencies, and social media platforms, to analyze data about your use of the website, to personalize the website and communications, and to display relevant offers and ads.
Others. Any third-party company to which we, with your consent, provide your personal data (for example, in the context of a collaboration) or to which "quiavolo.com" now or in the future becomes a part as a result of a restructuring, merger, or acquisition.
If these third-party companies process your data, they do so as processors for “quiavolo.com.” “quiavolo.com” has taken the necessary measures to ensure that your data is used exclusively for the purposes described above.
How do we protect your data?
We have adopted technical and organizational measures to protect your data against loss, theft, and unauthorized access. Due to technological advances and developments, we continually improve our security measures. We also recommend that you properly secure your electronic data media and passwords.
Is your data transferred outside the EU?
When necessary, your personal data is transferred or processed outside the European Union. “quiavolo.com” has taken all necessary measures to ensure that such transfers are carried out exclusively within the limits established by law.
All European countries are required to comply with the same set of statutory rules. This set of rules should ensure a uniform level of protection when processing personal data within the European Union.
“quiavolo.com” may (legally) transfer your personal data to other countries based on the so-called “adequacy decision.” This is a decision by the European Commission determining that the country in question guarantees an adequate level of protection with respect to the processing of personal data.
The (legitimate) transfer of personal data to other countries will only take place when all appropriate security measures provided by “quiavolo.com” are in place.
How long does “quiavolo.com” store your personal data?
Your personal data will be deleted or anonymized when it is no longer necessary for the purposes for which it was processed. Furthermore, we guarantee that "quiavolo.com" will not retain your personal data for longer than permitted by law.
How can you manage your personal data?
You have the right to know whether "quiavolo.com" is processing your personal data and, if so, to request access to a summary of that personal data and to have it corrected and deleted. You also have the right to restrict the processing of your personal data, to object to its processing, and to data portability. Below, we explain where and how you can claim these rights.
If you have your own account on "quiavolo.com," you'll have access to some of the personal data we have on file. You can correct and delete this personal data at any time.
If you would like to see a summary of all processing activities or wish to rectify or delete (if permitted) your personal data and are unable to do so yourself, please contact us: info@quiavolo.com
If you do not have an account and wish to claim your right to access, rectify, or delete your personal data, please contact us here: info@quiavolo.com
Can you withdraw the consent you have given?
If you have given your consent for a specific processing activity related to your personal data, you may withdraw it at any time. Please note that this withdrawal of consent is not retroactive and is only possible if you have given it.
To notify us of your withdrawal of consent, please contact us at info@quiavolo.com
Can you file a complaint?
You can appeal to the Spanish data protection authority if you have a complaint about "quiavolo.com"'s use of your personal data. For example, if you believe that "quiavolo.com" is not handling your personal data carefully, or because you have sent us a request to correct or access your personal data and are not satisfied with our response.
Are you required to provide us with your personal data, and what are the consequences of not doing so?
In some cases, "quiavolo.com" requires you to provide your personal data. For example, to sign a contract with you, to provide you with a service, or to create an account. You do not need to fill in the personal data request fields that are not marked with an asterisk (*).
Whenever we require you to provide your personal data, we will indicate this with an asterisk (*). If you choose not to provide the requested personal data, we will not be able to enter into the contract or provide you with the service in question. By providing personal data in the fields not marked with an asterisk (*), you consent to the processing of that personal data by "quiavolo.com."
Does “quiavolo.com” use profiling techniques?
We would like to communicate with you in a personal and relevant way. To make this possible, we package, combine, and analyze personal data to determine the most relevant target groups and segments, content, advertising, information, times, and channels, and to narrow down contact requests.
To create profiles, the following personal data may be combined, analyzed, or segmented in alternating combinations:
Demographic data: This data does not refer to personal data, but includes, for example, district-level data. When a person's demographic data is packaged, it can become personal data.
Transaction Data: Personal data derived from a transaction between “quiavolo.com” and you.
Interaction Data: Personal data generated through correspondence between "quiavolo.com" and you. For example, the products you have requested or registered, the service requests you have created, the browser you are using, the type of device you have, and other cookie identifiers. This also includes offline interactions.
Behavioral data: This is personal data about your behavior that is processed by "quiavolo.com." For example, your preferences, opinions, wishes, and needs. We may collect this data, for example, by monitoring your browsing behavior on our website or your connection to a social media account. We only collect and process this information with your consent and with the help of cookies.
When was this Privacy Statement last modified?
This Privacy Statement is version 2.0. It has been in effect since May 25, 2018, and was last modified on May 25, 2021.